Maranoa Regional Council operates reticulated water networks in the towns of Amby, Injune, Jackson, Mitchell, Muckadilla, Mungallala, Roma, Surat, Wallumbilla and Yuleba. The water mains span a length of over 218kms.
Maranoa Regional Council charges water fees across the region according to a consumption based system. Read more - Questions and Answers Changes to Water Pricing.
Landowners within one of Council's water supply service areas can apply for a connection or disconnection by writing to Council or calling in to complete an application at any Council office. Form 2B Application for Water and Sewerage Connections.
Water meters are read by Maranoa Regional Council twice a year, and display both black and red numbers. Read more - Water Meters Policy.
When it comes to water meters, Council is responsible for pipes and mains leading away from the property, including the meter, and property owners are responsible for the installation, repair and maintenance of all fittings and mains on their property up to the water meter.
In accordance with the Water Supply (Safety and Reliability) Act 2008, Maranoa Regional Council is required to access water meters to record a meter reading, test or inspect a meter, or undertake maintenance and replacement of the water meter.
Council asks residents to ensure that they keep the area around their meter maintained to help Council to easily detect water meter issues and conduct meter readings. This includes ensuring it is not covered with dirt, weeds or surrounded by overgrown grass or brushes.
Click here to learn: How to Read Your Water Meter.
Maranoa Regional Council are keeping water schedules in place all year round.
To view the water schedule for your area (excluding Surat), click here - Water Schedule - Maranoa.
To view Surat water schedule click here, Surat watering schedule -Summer and winter times. Take a look at Surat Watering Zones here.
For more information on how you can conserve water, click here!
Customer Service Standards (CSS)
Council is required to have standards in place for it response targets for water and sewerage. After consultation with the community, these were endorsed by Council on 24 April 2017, and are to be reviewed no later than 5 years from this date.
Click here to view Water & Sewerage - Customer Service Standards.
Reporting Water Leaks
Suspected large water leaks can be reported to Council at any time of the day or night by contacting Council on 1300 007 662. If out of business hours, please press 1 (one) for water emergencies and you will be transferred to the on-call officer.
Click here for information on Avdata Keys: Avdata Keys.
Regional Domestic Water Connection Policy
Click here for more information about Council's Regional Domestic Water Connection Policy.
Maranoa Regional Council are keeping water restrictions in place all year round and Council thanks residents for their cooperation in abiding by these water restrictions.
Council has confirmed with the state government that Surat's correct water allocation is 350ML.
Click here to view Surat's current water restrictions: Surat watering schedule -Summer and winter times.
Take a look at the zone map for Surat: Surat watering zones
We know many residents love to keep busy in the garden, so with the current restrictions in place, here are a few tips to keep your garden looking its best:
- Invest in a timer for your sprinkler system – it’s a great way to maintain a healthy garden and ensure it isn’t under or over watered (it’s also a great way to conserve water!)
- Look into drought tolerant plants that don’t need a lot of watering
- Weeds take nutrients from the soil, so if you have time on the weekend, take out those suckers!
- Try adding mulch or compost to garden bed to help retain water.
How to monitor your water usage
For treated water, check your water meter regularly (which is located towards the street at the front of the property). As it is protected by a cover, you may need to remove it before you can take a reading. This will ensure the amount of water you’re using in your household is kept to a minimum, while also checking for any leaks.
How do I know I have a leak?
If you’re checking your water meter on a regular basis and suspect a leak, check the meter before going to bed and then first thing in the morning. If no one has used any water overnight and the reading has changed, then you know there is a leak.
Here are a few tips to save water:
- When washing dishes by hand, don’t rinse them under a running tap. If you have two sinks, fill the second one with rinsing water. If you have only one sink, stack washed dishes on a dish rack and rinse them with a pan of hot water.
- Use washing-up liquid sparingly as this will reduce the amount of rinsing required when washing dishes by hand.
- Catch running water while waiting for it to warm up. Use it to water plants, rinse dishes, or wash fruit and vegetables.
- Insulate hot water pipes. This avoids wasting water while waiting for hot water to flow through and saves energy.
- Use a shower timer. Choose from a manual 4-minutes egg timer or an electronic timer that either attached to the shower wall or showerhead, or is wired into the wall during constructions.
- Turn the tap off when brushing your teeth. Wet your brush and use a glass of water for rinsing.
Performance & Regulatory Reporting
Drinking Water Quality Management Plan (DWQMP) Annual Report
As a Water Service Provider under the Water Supply (Safety & Reliability) Act 2008, Council is required to publish performance reporting data on an annual basis.
- DWQMP - Annual Report 2020-21
- DWQMP - Annual Report 2019-20
- DWQMP - Annual Report 2018-19
- DWQMP - Annual Report 2017-18
- DWQMP - Annual Report 2016-17
- DWQMP - Annual Report 2015-16
- DWQMP - Annual Report 2014-15
Department of Energy & Water Supply (DEWS) - Key Performance Indicators (KPI's)
This report monitors a vast range of performance metrics for Council’s ten potable water schemes. Metric categories include Financial, Asset, Operational, Usage and Customer Service.