Council is committed to a complaints management process which ensures effective and timely resolution of complaints. We set and strive to maintain the highest standards of service to ensure we are delivering real value for ratepayers and residents. Your comments provide us with valuable feedback to allow for continuous customer service improvement.
When resolving problems and issues, Council will:
Respond promptly and effectively when you have a problem or concern;
Provide you with access to Council's Complaint Management process if you are not satisfied with an outcome;
Use your feedback/complaints to challenge and improve our service delivery.