Changing your Name or Address

When a property is sold within the region, Council receives details of the new owners from Titles Queensland. The details include a postal address for notices.

If you want Council to send notices to another address, you must authorise the change by completing the Name and Address Form.

It is the ratepayer’s responsibility to ensure contact details are kept current. 

To advise that a third party may communicate with Council on their behalf or making enquiries and/or changes that impact the rates and charges for the property and/or change waste collection services.  All property owners are required to complete the Appoint Authorised Person for Financial Information / Postal Address (Rates).

To change the name on a title you will need to contact the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development on 13 74 68.

Please note, there may be fees associated with changing a name on the title.  Once the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development have processed the change, the details will be forwarded to Council to update our records.

Council rate notices are issued in August/September and February/March each year. If you buy or sell your property just prior to either of these times, Council may not have been notified of the sale before printing the notices. If you receive a rate notice for a property you no longer own, please either forward the notice to the new owner or return it to Council.

A penalty may apply if notification of a sale is not provided to Titles Queensland or to Council within 30 days of settlement.

A customer may contact Council to advise of a deceased person. A notification of a deceased person application form and a copy of the death certificate must be provided to advise that a property owner is deceased.

Until Council receives advice from Titles Queensland, the deceased person’s name will not be removed.

To change the Title Deed, the customer should contact their Solicitor or Titles Queensland.

Council can recover outstanding rates and charges on properties that are more than three years in arrears.

The provisions within the Local Government Regulation 2012 empower Council to make a resolution to a sell property.  This applies to properties where rates or charges are in arrears for a period greater than three (3) years. The outstanding rates are recovered by the sale of the land or property.