Customer Requests

Important - Urgent Matters

If your request relates to an urgent matter affecting public safety or requiring immediate Council response, please contact Council directly on 1300 007 662.

Make a request online

Select the request type that best matches your issue. This helps Council send your request to the right team.

If you cannot find a suitable option, use General Requests.

Before you start

To help us process your request more efficiently, please have the following ready:

  • Your location or relevant address
  • A clear description of the issue
  • Your contact details (phone or email)

 

General Requests

General Requests

Use this if your request does not fit one of the categories below.

Animals

Animal Nuisance (Noise/Smell/Aggressive Behaviour)

Report animal nuisance issues such as noise, odour, aggressive behaviour or other animal-related concerns.

Barking Dog

Report ongoing barking dog issues affecting your property or neighbourhood.

Property & Waste

Land - Overgrown/Unsightly Property

Report overgrown grass, excessive rubbish or an unsightly private property.

Missed Bin Collection Request

Let us know if your scheduled bin collection was missed.

 

Parks & Facilities

Facility Maintenance

Report maintenance issues at Council facilities, buildings or community spaces.

Park Maintenance Request

Report issues in parks, playgrounds, reserves or open spaces.

Public Amenities Maintenance Form

Report maintenance or cleanliness issues with public toilets or amenities.

Roads

Rural Roads Maintenance

Report issues with rural roads, unsealed roads, grids, culverts or roadside conditions.

Urban Streets Maintenance

Report issues with town streets, kerbs, gutters, footpaths, signs or local drainage.

 

Water

Water Leak/Break (Urgent)

Report a water leak, burst pipe or suspected water main issue. For immediate danger or major service disruption, call Council on 1300 007 662.

Water Maintenance/Pressure Request

Report water pressure issues, water quality concerns or non-urgent water maintenance matters.

Customer Feedback Form

Use this form to provide feedback about your experience with Council services.

Click here to view Council's Customer Service Centre contact details

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