Phone:	1300 007 662	Post:	PO Box 42	Email:	council@maranoa.qld.gov.au
Fax:	4624 6990		Mitchell QLD 4465	Web:	www.maranoa.qld.gov.au
Online:	You may provide feedback for Council using our online feedback form.
Building, planning and plumbing applications should be mailed to PO Box 620, Roma QLD 4455
ABN:	99 324 089 164

 

Council Service Centres

Our service centres are open 8:20am - 5:00pm, Monday to Friday.

Roma	Cnr Bungil and Quintin Streets Building, planning & environment enquiries 1 Cartwright Street
Injune	32 Hutton Street
Mitchell	100 Cambridge Street
Surat	73 Burrowes Street
Yuleba	20 Stephenson Street

 

 

 

 

 

 

 

 

Emergency After Hours Contacts

Please call 1300 007 662 and select from the following options:

• Press 1 (one) for water sewerage or gas emergencies 
• Press 2 (two) for reporting stock on road emergencies
• Press 3 (three) for roads emergencies
• Press 4 (four) for animal control emergencies
• Press 5 (five) for airport, safety and security emergencies 
• Press 6 (six) for Council building and facilities emergencies

Media Enquiries

All media enquiries should be directed to Council's Coordinator - Corporate Communications, Jane Frith, by emailing Jane.Frith@maranoa.qld.gov.au.

Complaints

Council is committed to a complaints management process which ensures effective and timely resolution of complaints. We set and strive to maintain the highest standards of service to ensure we are delivering real value for ratepayers and residents. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

When resolving problems and issues, Council will:

• Respond promptly and effectively when you have a problem or concern;
• Provide you with access to Council's dispute resolution process if you are not satisfied with an outcome;
• Use your feedback/complaints to challenge and improve our service delivery.

If you require further information about the complaints management process, view Council's Complaints Management Policy, Complaints Management Process Guideline or Guide for Customer Complaints.

If you would like to advise Council about a service and administrative complaint, please complete our online feedback form or alternatively download the complaints form to lodge your complaint.

Complaints about service and administrative actions may be lodged:

• Over the telephone
• In person
• In writing
• By email
• By fax

For further assistance please contact Council's Customer Service on 1300 007 662.  Find out about Council's service standards in our Customer Service Charter.

If you have been unable to resolve an issue with Maranoa Regional Council please contact the Queensland Ombudsman by any of the following methods:

 

Freecall	Telephone	Fax
1800 068 908	07 3005 7000	07 3005 7067
Web		Email
www.ombudsman.qld.gov.au		ombudsman@ombudsman.qld.gov.au