Maranoa Regional Council operates reticulated water networks in the towns of Amby, Injune, Jackson, Mitchell, Muckadilla, Mungallala, Roma, Surat, Wallumbilla and Yuleba. The water mains span a length of over 218 km.
Maranoa Regional Council charges water fees across the region according to a consumption based system. Read more - Questions and Answers Changes to Water Pricing.
Landowners within one of Council's water supply service areas can apply for a connection or disconnection by writing to Council or calling in to complete an application at any Council office. Form 2B Application for Water and Sewerage Connections.
Water meters are read by Maranoa Regional Council twice a year, and display both black and red numbers. Read more - Water Meters Policy.
When it comes to water meters, Council is responsible for pipes and mains leading away from the property, including the meter, and property owners are responsible for the installation, repair and maintenance of all fittings and mains on their property up to the water meter.
In accordance with the Water Supply (Safety and Reliability) Act 2008, Maranoa Regional Council is required to access water meters to record a meter reading, test or inspect a meter, or undertake maintenance and replacement of the water meter.
Council asks residents to ensure that they keep the area around their meter maintained to help Council to easily detect water meter issues and conduct meter readings. This includes ensuring it is not covered with dirt, weeds or surrounded by overgrown grass or brushes.
Click here to learn: How to Read Your Water Meter.
Maranoa Regional Council are keeping water restrictions in place all year round.
To view water restrictions in your area (excluding Surat), click here - Water Restrictions - Maranoa.
To view Surat water restrictions click here, Surat Watering Schedule - Summer and Winter Times. Take a look at Surat Watering Zones here.
For more information on how you can conserve water, click here!
Customer Service Standards (CSS)
Council is required to have standards in place for it response targets for water and sewerage. After consultation with the community, these were endorsed by Council on 24 April 2017, and are to be reviewed no later than 5 years from this date.
Click here to view Water & Sewerage - Customer Service Standards.
Reporting Water Leaks
Suspected large water leaks can be reported to Council at any time of the day or night by contacting Council on 1300 007 662. If out of business hours, please press 1 (one) for water emergencies and you will be transferred to the on call officer.
Click here for information on Avdata Keys: Avdata Keys.
Regional Domestic Water Connection Policy
Click here for more information about Council's Regional Domestic Water Connection Policy.
Maranoa Regional Council are keeping water restrictions in place all year round and Council thanks residents for their cooperation in abiding by these water restrictions.
Council has confirmed with the state government that Surat's correct water allocation is 350ML.
Click here to view Surat's current water restrictions: Surat watering schedule -Summer and winter times
Take a look at the zone map for Surat: Surat watering zones
We know many residents love to keep busy in the garden, so with the current restrictions in place, here are a few tips to keep your garden looking its best:
- Invest in a timer for your sprinkler system – it’s a great way to maintain a healthy garden and ensure it isn’t under or over watered (it’s also a great way to conserve water!)
- Look into drought tolerant plants that don’t need a lot of watering
- Weeds take nutrients from the soil, so if you have time on the weekend, take out those suckers!
- Try adding mulch or compost to garden bed to help retain water.
How to monitor your water usage
For treated water, check your water meter regularly (which is located towards the street at the front of the property). As it is protected by a cover, you may need to remove it before you can take a reading. This will ensure the amount of water you’re using in your household is kept to a minimum, while also checking for any leaks.
How do I know I have a leak?
If you’re checking your water meter on a regular basis and suspect a leak, check the meter before going to bed and then first thing in the morning. If no one has used any water overnight and the reading has changed, then you know there is a leak.
Here are a few tips to save water:
- When washing dishes by hand, don’t rinse them under a running tap. If you have two sinks, fill the second one with rinsing water. If you have only one sink, stack washed dishes on a dish rack and rinse them with a pan of hot water.
- Use washing-up liquid sparingly as this will reduce the amount of rinsing required when washing dishes by hand.
- Catch running water while waiting for it to warm up. Use it to water plants, rinse dishes, or wash fruit and vegetables.
- Insulate hot water pipes. This avoids wasting water while waiting for hot water to flow through and saves energy.
- Use a shower timer. Choose from a manual 4-minutes egg timer or an electronic timer that either attached to the shower wall or showerhead, or is wired into the wall during constructions.
- Turn the tap off when brushing your teeth. Wet your brush and use a glass of water for rinsing.
Performance & Regulatory Reporting
Drinking Water Quality Management Plan (DWQMP) Annual Report
As a Water Service Provider under the Water Supply (Safety & Reliability) Act 2008, Council is required to publish performance reporting data on an annual basis.
Department of Energy & Water Supply (DEWS) - Key Performance Indicators (KPI's)
This report monitors a vast range of performance metrics for Council’s ten potable water schemes. Metric categories include Financial, Asset, Operational, Usage and Customer Service.
Maranoa Regional Council operates sewerage networks in the towns of Amby, Injune, Mitchell, Mungallala, Roma and Surat. The sewer mains span a length of over 109 km.
If your business discharges any liquid waste to a sewer (other than domestic sewerage) then you require a trade waste approval from Council.
A trade waste approval will specify Council’s conditions for discharging trade waste into its sewerage system. The purpose of the approval is to manage the potentially adverse effects of waste, which can cause blockages or corrosion, undermine the sewerage treatment process or be harmful to people.
Trade waste approval is required for a wide range of business activities. Examples of business activities that require trade waste approval are:
- Food and beverage preparation
- Manufacturing, including food and beverages, textiles, leather, paper, wood and plastic, tanneries, wool processing, glass, plaster, resin, ceramic or brick manufacture and stone working
- Farms or clubs using organic and inorganic fertilisers, weedkillers or insecticides
- Abbatoirs and butchers
- Metal processing, finishing, fabricating or engineering operations
- Hospitals, dental clinics, veterinary clinics and educational, testing or research laboratories
- Vehicle and plant-related businesses (including truck drivers, car parks and transport depots, panel beaters, spray painters, car washes, service stations, wreckers, plant, vehicle and equipment hire and washing)
- Cleaning services, dry cleaning, carpet cleaning, bottle washing and laundry operations
- Swimming pool operations
- Any business activities that involve chemicals such as petrochemicals, pharmaceuticals, inks, paints, photographic chemicals, soaps and detergents.
For more information on trade waste or applying for an application, please contact Council’s Sewerage Team on 1300 007 662.
Please click here to view Council's Trade Waste Policy.
Sewer manholes need to be accessible
Sewer manholes are used by Council as access points into our sewer network. Manholes can be located on roads, footpaths, driveways and on private property.
Council own and maintain all manholes across the Maranoa and need to be able to access them at any time for inspections and to access the sewer mains for maintenance or emergency repairs.
If a manhole is located on a private property it is residents' responsibility to ensure access is available. It should be visible and not covered with soil or any large objects.
Sewer Relining Program
Council is continually improving its infrastructure. Currently, Council is undertaking a large Sewer Relining Program in Roma (soon to commence in Injune, Mitchell & Surat).
Much of Maranoa's sewer mains are reaching the end of their useful life and these upgrades are vital to ensure the effectiveness of the sewer network. The program will significantly improve sewerage infrastructure and is a cost effective way to ensure the longevity of the mains.
- Inspecting and repairing maintenance holes
- Inspection sewer pipes before and after the work with CCTV
- Cleaning sewer pipes
- Installing structural liners in sewer pipes
- Rehabilitating the sewer junctions.
Annual Cockroach Spraying Program
To combat cockroaches, Council treats cockroaches and insect populations in Maranoa sewer networks by fogging sewers annually.
The towns included in the program include, Mungallala, Amby, Injune, Mitchell, Roma and Surat.
As part of the program, Council requires access to sewer manholes and if a manhole is located on private property teams may need to access it to undertake the treatment (this takes approximately 10 minutes).
Click here for more information on what you can flush - Council's Sewerage Nework - Fact Sheet.
Maranoa Regional Council operates a reticulated natural gas network in the town of Roma, with the gas mains spanning over 26 km.
Roma has a long association with natural gas following the discovery of gas while drilling for water on Hospital Hill in 1900. The gas was used to light street lamps throughout the town for 10 days before the supply ran out. Australia’s first commercial gas project was the connection of the old Roma Power Station to local natural gas supplies.
While gas exploration and projects have evolved significantly since this time, the Maranoa region is still a significant contributor to Queensland’s natural gas industry.
Maranoa Regional Council is able to supply natural gas to residents and businesses in Roma, if located near the current gas network. For more information click here.
For more information about your Natural Gas Supply, click here: Gas Awareness Factsheet.
Gas Leaks and Emergencies
Natural Gas is one of the safest forms of energy, however, as with any energy source, safety precautions should be taken when using the fuel. If you smell gas in the street or on your property up to and including the gas meter, phone 1300 007 662 (during business hours) or 0418 720 690 (after hours) immediately. Click here
for more information.