Making an Application

Right to Information and Information Privacy


The Right to Information Act 2009 (QLD) replaced the Freedom of Information Act 1992 (QLD) and applies to:

  • Queensland Government departments;
  • Ministers and Parliamentary Secretaries;
  • local governments;
  • public authorities; and
  • certain government-owned corporations.

Under the Right to Information Act 2009 any person has the right of access to most documents held by Council. If you have not been able to access information you believe to be held by Council via Council's website, or by contacting the relevant department within Council, you may wish to contact Council's Administration and Information Services department to discuss your particular enquiry. In many cases, they will be able to direct you to the appropriate channel. If you are still unable to access the information you are seeking, you may wish to make a formal application under the Right to Information Act 2009.


The Information Privacy Act 2009 provides safeguards for the handling of personal information in the public sector environment, and to allow access to and amendment of personal information

Under the Information Privacy Act 2009, personal information held by Council must be responsibly and transparently collected and managed (including transfer of personal Information held by agencies to other agencies, other levels of Government or the private sector) in accordance with the requirements of the Information Privacy Principles.

Council has developed both an Information Privacy Policy​ and The Information Privacy Plan was developed to assist members of the public to understand how personal information is managed within Council and how they can seek assurance that their personal information is maintained in accordance with the Information Privacy Act 2009. View a copy of the Information Privacy Plan 2010.


Formal applications to access documents held by Council must be made by completing the Right to Information and Information Privacy Access Application Form. 

  • Applications requesting access to non-personal information or a combination of personal and non-personal information are made under the Right to Information Act 2009. 
  • Applications requesting access to personal information only are made under the Information Privacy Act 2009. 

The application form must provide an address to which the Council can send written correspondence. This can be either a postal address or an email address.

The application form must also contain enough details about the documents you are requesting to enable Council to identify the documents. By being as clear as possible about the documents you are seeking, you will be assisting Council to be able to quickly locate the documents.

It can help to speak with Council's Governance team before you make an application. This provides an opportunity for Council to advise you if the documents you are seeking can be obtained without a formal application under the Right to Information Act 2009 or Information Privacy Act 2009, and provide advice on how to word the application in order to easily identify the documents being requested.