Right to Information Right to Information

Making an Application

Under the Right to Information Act 2009 any person has the right of access to most documents held by Council. If you have not been able to access information you believe to be held by Council via Council's website, or by contacting the relevant department within Council, you may wish to contact Council's Administration and Information Services department to discuss your particular enquiry. In many cases, they will be able to direct you to the appropriate channel. If you are still unable to access the information you are seeking, you may wish to make a formal application under the Right to Information Act 2009.

Formal applications to access documents held by Council must be made by completing the Right to Information and Information Privacy Access Application Form.  Applications requesting access to non-personal information or a combination of personal and non-personal information are made under the RTI Act. An application fee applies.  In addition, processing and access charges may be payable.  Please see Council's Fees and Charges Schedule for the applicable application and processing fees.

Applications requesting access to personal information only are made under the Information Privacy Act 2009. There is no application fee or processing charges for access to personal information only, however access charges may be payable. Evidence will be required of your identity.

Lodgement and Payment

Applications must be in the approved form and be accompanied by the application fee. If the application is for access to a document containing personal information of the applicant, the applicant must provide with the application, or within 10 business days after making the application, evidence of identity for the applicant and if an agent is acting for the applicant - evidence of the agent's authorisation and evidence of identity for the agent.

Applications can be submitted in the following forms:

By post to:
Administration and Information Services Department
Right to Information Applications
Maranoa Regional Council
PO Box 42

In person at the following Customer Service Centres:
INJUNE - 32 Hutton Street, Injune
MITCHELL - 100 Cambridge Street, Mitchell
ROMA - Cnr Bungil and Quintin Streets, Roma
SURAT - 73 Burrowes Street, Surat
YULEBA - 20 Stephenson Street, Yuleba

Payment can be made in the following forms:

Crossed, marked 'not negotiable' and payable to Maranoa Regional Council;

Money Order:
Eftpos or Credit Card payment (Visa or Master Card accepted);
Cash (not to be forwarded through the mail).

Information Privacy

Information Privacy is about protecting the personal information of individuals. Under the Information Privacy Act 2009, personal information held by Council must be responsibly and transparently collected and managed (including transfer of personal Information held by agencies to other agencies, other levels of Government or the private sector) in accordance with the requirements of the Information Privacy Principles.

The Information Privacy Plan was developed to assist members of the public to understand how personal information is managed within Council and how they can seek assurance that their personal information is maintained in accordance with the Information Privacy Act 2009. View a copy of the Information Privacy Plan 2010.

Amendment of Personal Information

Under the Information Privacy Act 2009 you have a general right to amend your own personal information. Under the IP Act, you may apply to amend documents containing personal information where you believe that the relevant information is inaccurate, misleading, out-of-date or incomplete. There are no fees or charges for the application, but you will be required to provide evidence of your identity. It is recommended that prior to completing and submitting the application form that you contact Council's Administration and Information Services department for assistance and advice about any administrative options available.

Information Privacy Personal Information Amendment Application Form.

Appeal Rights

You have a right to seek review of decisions made by Council under the Right to Information Act 2009. Applications for review must be submitted to Council in writing. Further rights of review can be accessed through the Office of the Information Commissioner.

Further Information

For further information on Right to Information, please visit www.rti.qld.gov.au and www.oic.qld.gov.au