|Correspondence: ||PO Box 620|
Roma QLD 4455
|or||PO Box 42|
Mitchell QLD 4465
Phone: 1300 007 662
Fax: (07) 4624 6990
Email (Requests for service or action): email@example.com
Email (Other mail): firstname.lastname@example.org
Online: You may provide feedback for Council using our online feedback form
Building, planning and plumbing applications should be mailed to PO Box 620, Roma QLD 4455
ABN: 99 324 089 164
If you would prefer to speak with your local Customer Service Officer, contact details are available via the following link:
Please click here for more information on Council's Customer Service Centres.
Emergency After Hours Contacts
Please call 1300 007 662 and select from the following options:
Press 1 (one) for water sewerage or gas emergencies
Press 2 (two) for reporting stock on road emergencies
Press 3 (three) for roads emergencies
Press 4 (four) for animal control emergencies (e.g. animal attacks)
Press 5 (five) for airport, safety and security emergencies
Press 6 (six) for Council building and facilities emergencies
All media enquiries should be directed to Council's Communications team by emailing email@example.com.Customer Requests
If you would like Council to provide a service or undertake an action please contact one of our Customer Service Officers by telephone, email or post. A copy of Council's Customer Request Policy is below.
Council is committed to a complaints management process which ensures effective and timely resolution of complaints. We set and strive to maintain the highest standards of service to ensure we are delivering real value for ratepayers and residents. Your comments provide us with valuable feedback to allow for continuous customer service improvement.
When resolving problems and issues, Council will:
- Respond promptly and effectively when you have a problem or concern;
- Provide you with access to Council's Complaint Management process if you are not satisfied with an outcome;
- Use your feedback/complaints to challenge and improve our service delivery.
If you require further information about the complaints management process, view Council's Complaint Management Policy and Process.
If you would like to advise Council about a complaint, please email firstname.lastname@example.org.
Complaints about service and administrative actions may be lodged:
- Over the telephone
- In person
- In writing
- By email
- By fax
For further assistance please contact Council's Customer Service on 1300 007 662.
If you have been unable to resolve an issue with Maranoa Regional Council please contact the Queensland Ombudsman by any of the following methods:
Freecall: 1800 068 908 (Toll free outside Brisbane only)
Telephone: 07 3005 7000